Privacy Policy

Introduction

This Privacy Policy describes how Hygrade Casting Pty. Ltd. (ABN: 56 646 330 618) collects, uses, and protects your personal information when you interact with our website. References to "we", "us", "our" and "Hygrade Casting Pty. Ltd." throughout this policy refer to the entity responsible for processing your data. We are committed to protecting your privacy and complying with applicable privacy laws and regulations in Australia.

Your Acknowledgement of Our Privacy Policy

By using our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. Our website may contain links to other websites, and we are not responsible for the privacy practices or policies of those third-party sites. We encourage you to review their privacy policies before sharing your personal information with them.

If you do not agree with this Privacy Policy, you must immediately leave the website and refrain from submitting any forms. Should you need to contact us in this case, please do so via email at info@hygradecasting.com.au or call us on 0414 274 641.

Collection of Personal Information

Personal information means any information that can identify you personally, such as your name, contact details, and other related information. The types of personal information we collect depend on how you interact with our website and services. We only collect the minimum amount of personal information necessary for us to provide our services.

Information We Collect:

1. Through Our Website:
• Submit Online Form: Name, business name, email address, phone number, and IP address.
2. Through Other Points of Contact:
• Email: Your email address and any personal information you provide in the body of the email.
• Phone Calls: Your phone number.
• Social Media: Your user name and any other information you provide through social media channels.

Consent to Use Personal Information

We will only use your personal information for the purposes you provided it to us, which may include:

• Registering with Us: Your details are stored in our system to maintain a record of your registration.
• Email Communications: To respond to your inquiries or provide requested information such as quotes, invoices, order confirmations, and shipment tracking.
• Phone Communications: To address any questions or issues regarding your order or interaction with us.

We do not use your personal information for any purpose other than what is explicitly stated above.

Retention of Personal Information

Hygrade Casting Pty. Ltd. is required to keep certain personal information for a minimum period of 5 years as per the Australian Taxation Office's requirements, including your name, contact information, and any order-related details. After this period, your personal information will be deleted from our system.

If you are a registered user, we will retain your personal information indefinitely unless you request that we remove it.

Protection of Personal Information

We take the protection of your personal information seriously. To safeguard your data, we use 256-bit Secure Socket Layer (SSL) encryption technology and other security measures to ensure that your information remains secure when transmitted through our website. We also implement a variety of security protocols on the backend to prevent unauthorised access.

Disclosure of Personal Information

We will not sell, rent, or disclose your personal information to any third-party marketing agencies. The only exception is when we need to share your information with third-party service providers (such as our courier/postage provider) in order to fulfil your orders. These third parties are obligated to use your information solely for the purpose of delivering our services to you and are prohibited from using your data for any other purpose.

We may disclose your personal information to law enforcement agencies or as required by law, such as in response to a request from the Australian Taxation Office.

Use of Cookies

We use cookies on our website to enhance your user experience. Cookies are small files stored on your device that allow us to remember your preferences and improve the functionality of the website. You can adjust your browser settings to refuse cookies, but this may limit your ability to fully access and use certain features of the site.

Online Privacy Statement

This Privacy Policy applies exclusively to personal information collected through our website. It does not cover information collected through other means or from other sites linked to our website.

Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any changes will be promptly reflected on this page, and the "last updated" date at the bottom of the policy will be revised accordingly. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your personal information.

If you do not agree with the updated Privacy Policy, you must stop using our website.

Contact Information

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us using the following details:

• Email: info@hygradecasting.com.au
• Mail: Level 8, Suite 815, 185 Elizabeth Street, Sydney NSW 2000, Australia