Due to the nature of our business, we operate under strict protocols to ensure security, efficiency, and traceability.
If you are a high volume client doing 100+ pieces per week, please contact us to organise a meeting to discuss in more detail. Otherwise if you are a low volume client, we follow a clear and straightforward process:
Step 1: Submit your job details via the Get a Quote page to receive a quote and lead time.
Step 2: (if supplying wax models): Drop off your waxes at our Chullora office < (strictly by appointment only)
Step 3: Once casting is complete, you will be invoiced on the day your casting is completed.
Step 4: Once payment is confirmed cleared, your castings will be released for collection/shipping.
All manufacturing is conducted in our large-scale, secure facility in suburban Sydney. Our Chullora office is administration, for safety and security reasons we do not disclose the location of our casting operations.
All visits to our Chullora office are strictly by appointment only, trade references required as we practice a strong vetting process. No un-announced visits (you will be denied entry without a prior appointment).
All castings are shipped via Australia Post Express, with signature on delivery and insurance coverage up to $5,000 per parcel. We do not offer regular post, non-signed delivery, or uninsured shipping under any circumstances.
If your casting order is valued at $2,500, it will be shipped as one parcel with $2,500 in insurance. For orders exceeding $5,000, the shipment will be divided into multiple parcels, each insured separately (e.g. a $5,500 order will be sent in two insured shipments).
Shipping Costs:
Non-Negotiable Shipping Terms:
We implement these measures to ensure the integrity and traceability of all shipments. We are not in the business of chasing parcels or entertaining disputes arising from uninsured deliveries.
Payments Terms & Conditions are non-negotiable:
1. All payments must be fully cleared into our bank account before goods are released. Remittance screenshots are not accepted as proof of payment. Goods will not be released until the remaining balance (printing, casting, and processing fees) is paid in full and cleared.
2. Cancellations, we do not offer cancelations once production has your job has been confirmed.
3. Refunds, Exchanges & Credits, we do not offer refunds, exchanges or credits for change of mind (ie change of colour/karat once the casting has been completed).
4. We do not offer trade credit, net terms, credit card over the phone or in office, Pay ID, PayPal, cash or any alternative methods such as buy now pay later. When we buy our precious metals daily, bullion suppliers don't give us credit, we have to pay them upfront before they will release the metals to us.
5. All castings and invoices are final as the nature of this work is made made to order. Refunds or credits can only be issued if castings are deemed faulty by us (ie porosity). Refunds or credits will not be issued until castings are back in our hands first for assessment.
