Payment Terms

All payment terms are non-negotiable:

Full Payment Before Release
All payments must be fully cleared into our bank account before goods are released. Remittance screenshots are not accepted as proof of payment. Goods will only be released once funds have cleared.
High-Volume Clients
For clients producing 100+ pieces per week, tailored payment options and gold grain float arrangements can be discussed.
Cancellations
Once production is confirmed, no cancellations are accepted.
Refunds, Exchanges & Credits
Refunds, exchanges, or credits are not available for change of mind (e.g., colour or karat). They are only provided for genuine faults confirmed by us.
Accepted Payment Methods
We do not offer trade credit, net terms, credit card payments over the phone or in-office, PayID, PayPal, cash, or “buy now, pay later” options. Precious metals are purchased daily on an upfront payment basis with our suppliers.
Finality of Orders
All castings and invoices are final. Refunds or credits for faulty items (e.g., porosity) are issued only after the castings are returned for assessment and confirmation by our team.

Security Notice

For safety and security reasons, we do not keep, hold, or store bullion bars (gold, platinum, silver, palladium etc), minted coins, semi-finished or finished jewellery, gemstones/diamonds, or cash at our publicly listed address. This site is strictly for client wax drop-offs and administration only.

All visits to our public address are strictly by appointment. Photo ID and trade references are required for verification before any appointment can be confirmed. No visitors are permitted without prior approval under any circumstances (arriving unannounced will result in denied entry).

We operate strict security measures, including monitored alarms and CCTV. For confidentiality and safety, we do not disclose the locations of our casting operations.